ARTIZAANS LTD takes privacy and security concerns seriously and it is important for us to ensure your personal information is protected when using our services.
This policy also tells you what your rights are in relation to the personal data you give to us.
ARTIZAANS collects and processes personal data in accordance with applicable data protection law.
When does ARTIZAANS collect your personal data?
- When you access our website
- When you purchase products from us
- When you sign up to our newsletter
- When you contact our customer service team
- When you engage with us on social media by mentioning / tagging us or by contacting us directly
What personal data does ARTIZAANS collect?
ARTIZAANS only collects data that is needed for the purposes mentioned above.
The personal data we collect from you can include your name, email address, phone number, country, your purchasing activity, your payment information and information you provide when you contact our customer service team and when you engage with our social media platform.
What does ARTIZAANS use your personal data for?
ARTIZAANS uses your personal data to provide you with information, products and services that you request or purchase from us.
Fulfilment of your order
To handle your order, we need some important information from you. When you order from us, you provide us with your name, address, email, phone number, payment details and, of course, which products you’ve ordered. We will register the personal data that you provide to us.
When you complete an order, your payment is processed by our payment solutions partners and your order is sent to our warehouse partner. When your order is packed and ready to ship, we share your name, address, email and phone number with our carrier partners to fulfil your delivery.
Our warehouse partner, payment solutions partners and carrier partners are committed to keeping your data safe.
Improvement of your user experience
ARTIZAANS constantly strives to give you the very best user and shopping experience on our website. We do that in different ways, but an important part of it is being able to track your browsing on our site. We do that by using cookies. You can read more about cookies below. We use your browsing data and your orders to recommend products that we think may be of interest to you.
ARTIZAANS also uses your personal data to create more relevant marketing for you. We divide our marketing into the following overall types: newsletters for which you have signed up and marketing that is based on you having accepted our cookies.
In addition to the above-mentioned processing of your personal data, we use and store your personal data in order to comply with regulatory requirements, e.g. bookkeeping regulations.
Legal basis for collecting and using your personal data
ARTIZAANS collects and uses your personal data on the following legal bases:
- Our fulfilment of a contract (fulfilment of your order)
- Our legitimate interest (customer service to improve your user experience)
- Your consent (newsletter)
ARTIZAANS has implemented a number of security measures to ensure that our internal procedures comply with the security standards required in accordance with applicable data protection law. We always strive to protect your personal data in the best possible way.
This section explains what cookies are and how ARTIZAANS uses them on our website. We encourage you to read this so that you can understand what information we collect using cookies and how that information is used.
Cookies (or similar technologies) are small text files which are downloaded to your browsing device (such as a computer or smartphone) when you visit a platform. Cookies can be recognised by the platform that downloaded them — or other platforms that use the same cookies. This helps platforms know if the browsing device has visited them before, and to collect information about the pages and functions visited.
Some cookies are stored until you shut down your browser (“session” cookies), while others are stored for longer (“persistent” cookies).
If you do not want to accept cookies, you need to disable cookies in your browser. To do this, follow the instructions provided by your browser (usually located within the “Help”, “Tools” or “Edit” settings). If you do this, however, please be advised that certain services and functions may be unavailable to you because they rely on cookies to store the choices you make.
Questions or change of information
If you have questions regarding this policy or any specific guidelines; if you would like us to update, change or delete personal data that we have registered about you; or if you do not wish to receive additional messages from us; please contact us on firstname.lastname@example.org.
Updates to this policy
Last updated: 1 May 2020